Your Gateway To Technology
About Us
Opteragate Limited Co. is a solutions provider that aims to share its expertise in terms of technology, telecommunications and innovative products to small, medium and even large sized companies.
Opteragate Limited Co. will help you adapt and embrace
technology from your communications system up to
productivity. We are focused on building solutions that will
help our customers whom we consider as “business partners”.
improve their business process, so that they can achieve a
profitable, efficient,and sustainable business resulting to an
excellent customer service.
With more than decades of experience in the field of
IT/Computer Telephony Integration and Communications,OPTERAGATE is driven to offer products that will fit the clients need and have a commitment to deliver and serve its clients with passion and excellence.
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We highly value our customers as they are the reason of our existence.
At Opteragate, we take care of every client’s need and give them a full satisfaction, we let them experience an exceptional customer support. Our team is dedicated and committed to serve our clients with a heart.
Opteragate is your gateway to technology. We are ready to
serve you.
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Our Communication Solutions
P.A.B.X
A private branch exchange (PBX), which transfers calls between agents via extensions, is one of the necessary components for automating call distribution. Our professionals at Opteragate will assist you in putting it into action. Whether you use an on-premise server or a cloud-based VOIP communication system, whether you use a traditional PBX with analog or digital physical phones, or an IP PABX (IP Telephony) with softphones, desktops, or other devices.
C.R.M
Our integrated CRM system allows you to manage all of your communication channels in one place, including phone, chat, email, and Facebook Messenger. You can also use our platform as an agent monitoring system to assign tasks to employees and track their performance whether they are in the office or working from home. This Unified CRM solution will simplify all of your customers' chores while also increasing sales in your company. With the aid of S.I.P Trunk, our CRM can be linked with your existing P.A.B.X.
I.V.R
IVR is another critical component in automating your business's phone system. When clients call, they listen to a pre-recorded voice menu and pick an option by hitting a key on their phone. When the IVR receives the inquiry, it searches the database for an acceptable response and communicates with the client via a pre-recorded audio message. Alternatively, it may be connected with a PABX to route calls to a live agent or department based on the information gathered from the customer.
Call Accounting
There is a need for a program to automatically control telephone usage and associated charges to prevent the tiresome process of manually tracking calls dispersed from P.A.b.X. Our call accounting system, SMART C.A.S, can interface with a variety of P.A.B.X brands and models to collect calls and assess call use, call rate, call forwarding, and abandoned calls based on departments. Smart C.A.S. can create a number of reports to help you better manage your phone usage.
Voice Logger
Through the use of a voice logger, clients and agents may record their conversations, which allows top management to have a better knowledge of their demands and increase customer satisfaction by listening to their voices. It has the capacity to connect to any type of phone system, whether analog, digital, or voice over internet protocol. A voice logger can be either a hardware device or a software program that is installed on a desktop computer.
What We Can Do?
IT Consulting Services
We provide information technology consulting services to both start-up and established businesses.
It assists businesses in evaluating a variety of different strategies and selecting the most high-quality, cost-effective one.
Business Process Automation
With the help of technology, our experienced team can also assist you in automating your business’s repeatable tasks.
Business automation can help your company by increasing productivity, lowering costs, and increasing profitability.
Support & Maintenance
Whether it is hardware or software, our technical team is committed to resolving your technical issue for all IT systems.Our customer service representatives are concerned about your company’s requirements ,and assisting with any necessary adjustments, upgrades, or updates
System Integration
We can connect all of your existing or new subsystems, as well as hardware and software, to a single IT system.
All of your company’s information is accessible and manageable in one integrated system by linking all of physical and virtual components.
Our Valued Customers
